Token & Queue Management System
Multi-category tokens with TV display and text-to-speech calling
The Token/QMS module manages patient flow through your hospital with intelligent queue management. It supports multi-category tokens (OP, dental, specialist, etc.), TV-based display boards, text-to-speech patient calling, and doctor-specific token routing. Integrates with external QMS hardware systems.
Key Highlights
Smart Patient Flow
Reduce wait times with intelligent queue routing based on doctor availability and consultation duration.
TV Display Integration
Large-screen token displays for waiting areas with real-time updates and patient calling.
Voice-Based Calling
Automated text-to-speech patient calling eliminates manual announcements.
Complete Feature List
Everything included in the Token/QMS module.
Multi-Category Token Generation
Generate tokens for different departments and consultation types with auto-numbering
TV Display Board
Real-time token status display on TV screens at waiting areas
Text-to-Speech Calling
Automated patient calling via text-to-speech — supports multiple languages
Doctor-Specific Tokens
Route tokens to specific doctors based on specialty and availability
Token Status Tracking
Track token status: waiting, called, in-consultation, completed
External QMS Integration
Interface with third-party QMS hardware and display systems
Priority Tokens
Priority tokens for emergency and VIP patients
AI Enhancements for Token/QMS
This module is being enhanced with AI capabilities.
AI-Powered Smart Scheduling
Predicts no-shows, optimizes doctor schedules, and suggests intelligent overbooking.
Impact: Reduce wait times by 30%
WhatsApp AI Bot for Patients
AI-powered WhatsApp bot handles appointment booking, lab report queries, bill inquiries.
Impact: Handle 80% of patient queries automatically
Integrates With
Token/QMS connects seamlessly with these HIMS modules.
Frequently Asked Questions
Does HIMS support TV display for patient tokens?
Yes, HIMS includes a TV display module that shows real-time token status on screens placed in waiting areas.
Can the token system call patients by name?
Yes, HIMS includes text-to-speech functionality that announces patient names and token numbers automatically.
See Token/QMS in Action
Book a free demo to explore the Token & Queue Management System module and the rest of HIMS.