Communication Hub
WhatsApp API, SMS gateway, email SMTP, internal chat, and stock alerts
The Communication module centralises all messaging channels in HIMS. It integrates WhatsApp Business API for patient communication, SMS gateway for text alerts, SMTP email for reports and notifications, internal chat for staff communication, and automated stock/expiry alerts.
Key Highlights
Multi-Channel Messaging
Reach patients and staff through WhatsApp, SMS, email, or internal chat — all from one system.
Automated Alerts
Stock running low? Expiry approaching? Approval pending? HIMS sends alerts automatically.
Complete Feature List
Everything included in the Communication module.
WhatsApp API
Send appointment reminders, lab reports, and discharge instructions via WhatsApp
SMS Gateway
Bulk and transactional SMS for appointment reminders and OTP verification
Email (SMTP)
Send lab reports, bills, and notifications via email with PDF attachments
Internal Chat
Staff-to-staff messaging for inter-department communication
Toast Notifications
Real-time in-app notifications for pending approvals, alerts, and messages
Stock Alerts
Automated alerts for low stock, near-expiry, and reorder point breaches
AI Enhancements for Communication
This module is being enhanced with AI capabilities.
WhatsApp AI Bot for Patients
AI-powered WhatsApp bot handles appointment booking, lab report queries, bill inquiries.
Impact: Handle 80% of patient queries automatically
Integrates With
Communication connects seamlessly with these HIMS modules.
Frequently Asked Questions
Can HIMS send WhatsApp messages to patients?
Yes, HIMS integrates with WhatsApp Business API to send appointment reminders, lab reports, billing notifications, and discharge summaries directly to patients.
See Communication in Action
Book a free demo to explore the Communication Hub module and the rest of HIMS.