How Token Management Systems Reduce Patient Wait Times

Patient wait times are a major source of dissatisfaction in hospitals. A digital Token Management System (TMS) addresses this by replacing manual queuing with intelligent patient flow management.

Key features of modern token systems include multi-category token generation, TV-based display boards in waiting areas, text-to-speech patient calling, and doctor-specific routing. When integrated with a HIMS, the token system can consider historical consultation duration patterns to estimate wait times accurately.

With AI enhancements, next-generation token systems can predict no-shows and suggest intelligent overbooking, further optimizing doctor utilization and reducing patient wait times by up to 30%.